Refund policy
Our Return Policy Returns are accepted within 30 days of delivery. Items must be unused, unwashed, and in their original packaging. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective — in those cases Soreia covers return shipping in full. Refunds are processed within 5–7 business days of receiving the returned item. Items marked Final Sale are not eligible for return and will be clearly indicated on the product page before purchase.
Return & Refund Policy
We want you to love what you receive. If something isn't right, we're here to help.
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To Be Eligible for a Return
- The item must be unused and in its original packaging
- Proof of purchase is required
How to Start a Return
Contact our support team to initiate your return. Once approved, we'll send you instructions for sending the item back. Please note that return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective.
Refunds
Once we receive and inspect your return, a refund will be issued to your original payment method within 5–10 business days.
Non-Returnable Items
- Items that have been used
- Final sale items marked as such at checkout
Damaged or Defective Items
If your order arrives damaged, please contact us within 48 hours of delivery with photos and we'll resolve it promptly.