FAQ

What is Soreia?

Soreia is a retailer offering silk pillowcases, sleep masks, bonnets, hair turbans and scrunchies for everyday routines and thoughtful gifts.

What materials are your products made from?

Materials and construction vary by product. Each listing provides supplier-listed fabric details where available. Silk specifications apply to the components identified, not automatically to elastic, padding, trims or included accessories.

Are all products the same silk grade or certified?

We do not claim a single silk grade or textile certification across the entire assortment. Please refer to the individual product listing and contact hello@soreiaritual.com if you need clarification before ordering.

How do I choose a mask, bonnet or turban?

Compare the measurements, shape, strap or band design and included items on each product page. Fit, hold and light coverage vary by wearer. We do not guarantee universal fit, complete blackout or compatibility with every sleeping position.

Are your products suitable for sensitive skin?

We cannot guarantee suitability for individual sensitivities. Review the listed materials and components before purchasing. If you have a known allergy or skin concern, seek advice from a qualified healthcare professional.

How should I care for my item?

Follow the care instructions supplied with your specific product. Care requirements can differ between fabrics and components. Contact us if the instructions are missing or unclear.

Where do you ship?

We currently ship within the United States.

How much does shipping cost?

Standard US shipping is free on our current assortment, with no minimum order. Any additional available delivery options and charges are shown at checkout.

When will my order arrive?

Processing and delivery times vary by product, supplier and destination. For a product-specific estimate before ordering, contact hello@soreiaritual.com. Please allow additional time during busy holiday periods; delivery by a particular date is not guaranteed.

Where can I find return and refund information?

Please review our Refund Policy for return conditions and refund information. Contact hello@soreiaritual.com for help with a return.

Are products gift-ready?

Gift boxes, wrapping, pouches and other accessories are included only where specified on the product page. Check the listing’s included items before purchasing.

How can I contact you?

Email hello@soreiaritual.com with your question and, if applicable, your order number.