Contact

Contact Soreia

We’re here for questions about products, orders, silk care, sizing, or anything else. We aim to respond within one business day.

Email

hello@soreiaritual.com

hello@soreiaritual.ai

What We Can Help With

  • Product questions — momme weight, sizing, silk grade, certifications
  • Order status and tracking
  • Returns and exchanges
  • Silk care and washing guidance
  • Wholesale and gifting inquiries
  • Anything else — we read every message

Silk Care Quick Reference

Hand wash in cool water with a gentle, pH-neutral detergent. Gently squeeze — never wring or twist. Lay flat on a clean towel to dry away from direct sunlight or heat. Do not tumble dry or iron. With proper care, your Soreia silk pieces will maintain their softness and performance for years.

Frequently asked questions
What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.